If you are for some reason not completely satisfied with your order, EverythingBuckeyes.com will gladly replace your merchandise if returned within 60 days of purchase in the original method of payment. Merchandise must be in its original condition with all original tags and stickers and/or in original packaging without any visible wear and tear. If the product is returned in an un-sellable condition we will ship the product back to you and not provide a refund. We will not accept merchandise that has been worn, laundered, or altered. Compact discs, DVD discs, software, and videos may be exchanged for the same title only. An exchange will only be made if the product has not been opened, or if the product is damaged or defective.
RETURNS & EXCHANGES FORM
Whether you made your purchase online or at our retail location, you may return or exchange it either by mail or at the physical location Everything Buckeyes. Customers are responsible for all shipping costs.
Once we receive a return, it usually takes 5-7 business days to process your order and either credit your account or ship your exchange. Your credit card company may require up to an additional 5-7 days to post the credit to your account. Refunds will be processed to the credit card of the initial purchase. If you received the item as a gift, we will be happy to give you a store credit for the amount of the returned item. EverythingBuckeyes.com will bill your credit card for the new merchandise and refund your account for the returned merchandise once received. All exchanges will be processed as standard shipping at the current cost posted on our website. To request an alternate shipping method, please contact us at 1-877-349-9099 or e-mail us at [email protected]
Seasonal Items or Dated Items:
Due to the fact that seasonal items become more difficult to process following the date indicated on the products (calendars, schedule t-shirts, bowl game merchandise, holiday items and any other items featuring game scores or dates), should be returned no later than 7 days after you receive your order. EverythingBuckeyes.com cannot guarantee products of such sort to be in stock for exchanges.
Damaged or Defective Products:
Our system is set up to have every item being shipped double checked and signed off to provide you the best quality and service. If for some reason your item arrives damaged please contact us. EverythingBuckeyes.com cannot guarantee the exchange or credit for a defective item. If it is believed to be defective please return the item with the Returns and Exchange Form explaining the defects. We will replace the item only if we declare it is defective. If the item is not considered defective we will send it back explaining why.
Shipping and Handling Charges:
Return shipping charges will be the sole responsibility of the customer unless otherwise discussed. In no event will EverythingBuckeyes.com be responsible for lost or damaged packages on returns. May we suggest that you get insurance and tracking information on your packages as you are responsible for it until we receive it back. In an effort to reduce waste, we request that you reuse the packaging materials that we sent you if possible.
EverythingBuckeyes.com is unable to refund the original shipping charges for any order.
Follow the simple instructions below for convenient returns and exchanges:
Send your package, prepaid, via carrier of your choice (we recommend UPS, USPS, or FedEx). Whichever carrier you choose, we suggest you insure the package and have it traceable.
Send it to us at :
ATTN: Returns and Exchanges
5555 Youngstown-Warren Rd
Niles, Ohio 44446